Salary: 33-40K + Car Allowance 5,000 Baht+ Cost of Living

Qualification

• Male or Female.
• Age 30-40 years old.
• Bachelor Degree or Higher in Business Administration, Economics, Management or Related field.
• At least 5 years’ experience of Call center or Customer Service field.
• Experience in Avaya System is advantage. (Avaya call center system)
• Proven experience of managing day to day performance of call center team.
• Excellent communication skills across channels, problem-solving skills, ability to work independently and find answers.
• Have good attitude, service mind and interpersonal skill (Contact with Customers).
• Able to drive and have Driver License.
• Have computer skill (Microsoft Excel, Word and PowerPoint).

Responsibilities

• Training, coaching and leading call center representatives as they provide support for customers.
• Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize. Efficiency and customer satisfaction.
• Taking on other tasks or projects to support employees, and call center operations.

Benefits

• Bonus 3-4 months
• Provident fund (5-10%)
• OT
• Social Security
• Health-Check Up
• Group health and accident Insurance
• Dental fee
• Training
• Company Trip and New year party

Remark

Working Date : Monday-Friday (2 Saturdays/year)

Working Time : 08.00-16.30

Location: Vibhavadi 60