Call Center Assistant Manager

Male or Female Age 30-40 Bachelor Degree or Higher in Business Administration, Economics, Management or Related field At least 5 years’ experience of Call center or Customer Service field. Experience in Avaya System is advantage. (Avaya call center system) Proven experience of managing day to day performance of call center team. Excellent communication skills across channels, problem-solving skills, ability to work independently and find answers. Have good attitude, service mind and interpersonal skill (Contact with Customers) Able to drive and have Driver License Have computer skill (Microsoft Excel, Word and PowerPoint)

Training, coaching and leading call center representatives as they provide support for customers. Ensuring staff members are achieving desired service levels and taking corrective action, as needed. Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize. Efficiency and customer satisfaction. Taking on other tasks or projects to support employees, and call center operations.

Bonus 3-4 months Provident fund (5-10%) OT Social Security Health-Check Up Group health and accident Insurance Dental fee Training Company Trip and New year party

Location : ORIX Service Center Vibhavadi 60 Working Date : Monday-Friday (2 Saturday/Month) Working Hours : 08.00-16.30