Sales Support Manager

Qualification • Gender :Woman • Age: 30-40 year olds. • Education: Bachelor degree in either relate field of chemistry, agriculture, food/cooking, marketing, business administration. • Language : Be able to communicate in English (writing, reading, speaking, listening) • Can work under pressure • Have communication skill. • Documents, system working.

Job description • To supervise the customer service and sales support team • Build client relationships and accurately process orders and special requests, with the aim of keeping customers satisfied. On a mission to quickly and smoothly solve customer requests, you represent a crucial link between Customers, Operations and Sales Teams and will instigate root-cause investigations to ensure customer needs are met efficiently • To oversee the daily operations of a Customer Service Team for site, category or business team • To manage sales order process from receipt of order through to shipment • To resolve issues and handle customer complaints internally and externally • To day to day communication with Customers, Operations and smoothly support to Sales team • To Support Customer Service team for escalation of problem resolution, complaints and prioritization • Understand the clearance process and dealing with government process smoothly for guiding the customer service and sales support team. • Must have service mind and management skill • Endure to tough job and have initiative for problem solving

Your professional profile includes: • University Degree Preferred • ~5 years in the industry, preferably in Customer Service or Supply Chain role • An efficient personality with strong time management, business and customer skills • Good use of Microsoft Office • Competent Negotiation Skills • People Management Skills is a plus • Language Skills: English for business level preferred ,