2 years operations experience or 2 years customer service experience.
Bachelor’s degree in any related field.
Ability to perform in a fast pace working environment.
Good interpersonal skills.
Good telephone presence.
Excellent communication, verbal and written English.
Good command of Microsoft Word, Excel and Outlook.
Willing to work under pressure & independent
Supportive and cooperative / Good Team member attitude
High responsibility, active, willing to learn and self-motivated.
Key Responsibilities :
Answer telephone calls and provide information / assistance as required.
Identify customer’s transport needs / requirements and provide best logistic solutions on job by job basis.
Provide quotes / estimates including pick up time and expected delivery time to customers on demand.
Create jobs using global systems and assist the customer / shipper to prepare documentation.
Search & utilise best route / flight(s) for each shipment.
Tracking from job creation to delivery.
Update customers / shippers in a timely manner of delays affecting agreed delivery time or as required.
Investigate and respond to all billable service failures.
Liaise with other departments as required.
65/109-110 Chamnanphenjati Business Center,
12th Floor, Rama 9 Road, Huay Kwang,
Huay Kwang, Bangkok 10310